Dan Ennis

Discover the secrets to a successful customer success and product relationship! Find out how healthy organizations prioritize customers and how CS teams can communicate their needs effectively.

Are you about to start your new job in Customer Success as a people manager? Here are some things I wish I had known before I started. This list includes everything from tips on coaching to ways to deal with imposter syndrome.

This article highlights four big myths that might be hurting your relationship as a Customer Success Manager with sales.

Here’s how I made the jump from individual contributor to manager using the skills I learned as a Customer Success Manager.