Ashna Patel

Making reflection work (A practical guide for busy CSMs)
Dec 12, 2024

Making reflection work (A practical guide for busy CSMs)

Making reflection work (A practical guide for busy CSMs)

Drowning in back-to-back customer calls and endless Slack messages? What if you could turn those small gaps in your day into powerful moments of insight? Learn how the simple 5-15-30 method can help you spot issues early, uncover hidden opportunities, and become more strategic – without falling behind on your daily work.

How to Run Your First Customer Kickoff Call as a Customer Success Manager
Nov 16, 2021

How to Run Your First Customer Kickoff Call as a Customer Success Manager

How to Run Your First Customer Kickoff Call as a Customer Success Manager

Learn how to prepare for your customer kick-off calls and make a great first impression with this guide.

Are You Ready for Leadership in Customer Success?
Oct 7, 2021

Are You Ready for Leadership in Customer Success?

Are You Ready for Leadership in Customer Success?

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

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