Rachel Provan

Here’s a list of 15 ways you can impress your boss and stand out as a Customer Success Manager.

Discover ten ways you can manage up as a Customer Success Manager to impress your boss and bring out the best in your work.

Learn how to track accomplishments at work as a Customer Success Manager with just ten minutes of effort each week with this guide and template.

As a new manager, your instinct will be to micromanage. Instead, use this guide to learn how to lead by inspiring and building trust with your team of direct reports.

As a new Customer Success Manager, not everyone will be your cup of tea. Learn how to manage difficult direct reports with this guide.

Being promoted over your former peers brings unique challenges. Learn how to transition into a leadership role while maintaining your past work relationships.