Sumitra Narayanan. As new leaders, we often find ourselves in a position of having to prove ourselves. Early last year, I joined LinearB to build and lead our Customer Success team. Being my first leadership opportunity, I felt I had a lot to prove.…
Sumitra Narayanan. Customer Success Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started. What is Customer Success Enablement? From.…
Sumitra Narayanan. I've learned quite a few unexpected things as a first-time leader in Customer Success. If you’re stepping into a leadership position for the first time, it’s important to be prepared for the transition.…
Sumitra Narayanan. Over the course of my career, I’ve worked exclusively for startups. It’s a challenge, but a worthwhile one – startups offer so much to learn and experience.…
Sumitra Narayanan. Imagine your primary customer contact leaves abruptly, and no other connection exists with the company. How would you ensure the continuity of the relationship?…
Sumitra Narayanan.…