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Parker Chase-Corwin

Divya Apte

Divya Apte is a CS Leader with over 15 years of experience in the tech industry, leading multi-discipline teams in SaaS, B2B, B2C, and B2G. She is passionate about leveraging data and AI to build high performing teams that understand and nurture customer relationships to drive engagement, adoption and renewals.

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Aug 23, 2024

10 Mid-Year Tips for CSMs to Stay on Track

Master the mid-year with ten key tips for Customer Success Managers, focused on sustaining progress and hitting targets. This article provides clear guidance and introspective questions to prepare you for the challenges ahead.

Jul 26, 2024

Dear Insider: What’s the Best Cadence for Business Reviews?

Need to vent or ask for advice? Exploring the best cadence for Executive Business Reviews, building your personal brand in Customer Success, and navigating career transitions without hands-on experience—delve into these insights in this edition of Dear Insider.

Jul 11, 2024

The Power of AI and How To Use It In Customer Success

Learn how AI became ubiquitous and discover practical ways to integrate it into your personal and professional life. This article covers AI's history and its essential components and provides a framework for creating your own custom GPT.

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