Breaking into CS

Moving into Customer Success from Support, turning CS into a career rather than a job, and owning your professional development. All your questions are answered in this installment of Dear Insider.

Learn what seven places you should visit when preparing for an interview to demonstrate how your skills and experiences align with a company’s goals and values.

You need to demonstrate your understanding of the SaaS industry during an interview. Here are the most common challenges SaaS presents and how to demonstrate you can handle them.

Are you looking to improve your customer success resume? This article gives you the top 40 keywords you should include in your resume and tips for incorporating them effectively.

Filling out Customer Success job applications can be very time-consuming. Here are eight factors to consider when job searching to make the most out of your time and effort.

Learn how to set up and run informational interviews to get into the mindset of a CSM, even if you have zero experience working in Customer Success.

I left teaching to pursue customer success and picked up a lot of skills along the way. If you're looking to do the same, learn the steps I took and how you can too!

You don't need Customer Success experience before becoming a Customer Success Manager. Learn how to gain the skills that make you a viable job candidate.

Having domain experience can help you stand out when applying for your first Customer Success role. Learn what to do and avoid when targeting a CS role in your domain.

Learn how to break into Customer Success by positioning your skills and past experience, even if you haven't worked in SaaS before.

Learn how to use LinkedIn to land your first Customer Success role using this proven guide.

Learn how to avoid the biggest resume mistakes newbies make when applying for their first Customer Success role.