Career

You're doing everything right on paper - solid renewal rates, happy customers, thorough QBRs - and yet, that promotion still feels out of reach. Here's the truth that veteran CSMs rarely share: being great at your job is just the price of admission, and the real game happens behind the scenes, in the unwritten rules that actually drive CS careers forward.

Need to vent or ask for advice? Exploring the best cadence for Executive Business Reviews, building your personal brand in Customer Success, and navigating career transitions without hands-on experience—delve into these insights in this edition of Dear Insider.

Mock presentations can be daunting, but you can ace them with the right preparation and practice. Dive into our guide to learn how to showcase your skills and impress your audience effectively.

Building a small CS team, exploring the creation of impactful CS playbooks, and finding ways to enhance data analysis and financial literacy in leadership roles - delve into these insights in this edition of Dear Insider.

Tracing the path to CS leadership, uncovering essential skills and strategies, and exploring the day-to-day of a CCO – delve into these key insights in this edition of Dear Insider.

Are you looking to transition from Customer Success to Sales? Read this first and learn what it takes to excel in this field.

Tracing the path to CS leadership, uncovering essential skills and strategies, and exploring the day-to-day of a CCO – delve into these key insights in this edition of Dear Insider.

Moving into Customer Success from Support, turning CS into a career rather than a job, and owning your professional development. All your questions are answered in this installment of Dear Insider.

Uncover how to stand out in a saturated market. This resource guides you through the seven key elements that can make you a top contender in any interview.

Starting your first job as a CSM can be daunting but fear not! Dive into this article and uncover seasoned tips, fun templates, and effective strategies for making your initial customer outreach, onboarding, and churn management a remarkable success.

Moving into Customer Success Operations, how to handle a complex and ever-evolving product, and setting high-level KPIs. All your questions are answered in this installment of Dear Insider.

Learn what Rebecca has taken from a career in CS. With over a decade of experience, she lists her top takeaways and lessons learned.

Learn what seven places you should visit when preparing for an interview to demonstrate how your skills and experiences align with a company’s goals and values.

Master customer success leadership with 5 key concepts. Balance confidence and competence, prioritize employee success, and manage up, down, across, and within.

Feeling unfulfilled in your role, what to ask when clients don't renew, and choosing a CS platform. All your questions are answered in this installment of Dear Insider.

Learn why "reverse interviewing" can help you cut through the bull during an interview and how to find a great customer success leader during your interviews.

Are you looking to make yourself indispensable as a customer success manager? Then you need to have these five skills! Learn what they are and how you can develop them.

You need to demonstrate your understanding of the SaaS industry during an interview. Here are the most common challenges SaaS presents and how to demonstrate you can handle them.

Are you looking to improve your customer success resume? This article gives you the top 40 keywords you should include in your resume and tips for incorporating them effectively.

Are you about to start your new job in Customer Success as a people manager? Here are some things I wish I had known before I started. This list includes everything from tips on coaching to ways to deal with imposter syndrome.

Finding a mentor, nailing your final presentation interview, and measuring the ROI of a CSM - all your questions are answered in this installment of Dear Insider.

Here’s a list of 15 ways you can impress your boss and stand out as a Customer Success Manager.

You don't need Customer Success experience before becoming a Customer Success Manager. Learn how to gain the skills that make you a viable job candidate.

Learn what you look for when interviewing at early/mid-stage startups, including questions to ask to help identify if the company is the right fit.

Here’s how I made the jump from individual contributor to manager using the skills I learned as a Customer Success Manager.

Learn how to make an impact as an individual contributor in Customer Success and grow your career, even without the title of "leader".

How do you know if you're ready for a leadership role? Ashna breaks down her top signs that help you know if you're ready to take the leap into leadership.

Learn how to spot if Customer Success is the right career for you using these reflection questions.

Looking to transition into Customer Success from Sales? You are not alone. Here's how to navigate this transition using your past experiences and accomplishments.

Learn how to track accomplishments at work as a Customer Success Manager with just ten minutes of effort each week with this guide and template.

Are you considering a career in customer success? Learn what to look for in a potential employer.

Moving from IC to a manager, scaling Customer Success, and relocation - all your questions are answered in this installment of Dear Insider.

It’s been one year since I completed my first Customer Success certification. Here's what I learned and why I think you should consider these learning resources.

Making the jump from SMB to Enterprise accounts is a great way to advance your career. Learn the difference between managing these accounts.

Learn how to avoid the biggest resume mistakes newbies make when applying for their first Customer Success role.