Strategy

Need to vent or ask for advice? Exploring the best cadence for Executive Business Reviews, building your personal brand in Customer Success, and navigating career transitions without hands-on experience—delve into these insights in this edition of Dear Insider.

Learn how AI became ubiquitous and discover practical ways to integrate it into your personal and professional life. This article covers AI's history and its essential components and provides a framework for creating your own custom GPT.

Building a small CS team, exploring the creation of impactful CS playbooks, and finding ways to enhance data analysis and financial literacy in leadership roles - delve into these insights in this edition of Dear Insider.

Discover how to boost your company's revenue without the traditional sales pitch. Learn strategies that emphasize value creation and relationship building to achieve financial success.

Is being a CSM all about being a "people person"? In the article, learn what CSMs truly need to do to be effective in their roles.

In the high-stakes journey of digital transformation, a daunting 70-95% of organizations face failure. Discover the pivotal role of CSMs in steering these transformative endeavors toward success.

Discover how the SaaS sector is tackling its most pressing challenges—scope creep, burnout, and accountability—head-on to reshape the future of Customer Success.

Unleash the power of the pack in the sales jungle! This article reveals how Sales professionals are teaming up with Customer Success Managers to not only hit their targets but also drive organizational objectives forward, transforming the 'lone wolf' approach into a collaborative hunt for success.

Dive into the foundations of Digital Customer Success (DCS) and uncover how this innovative model compares and contrasts with human-led Customer Success. Discover the crucial need for these two strategies to harmoniously coexist in today's ever-evolving business landscape.

Moving into Customer Success Operations, how to handle a complex and ever-evolving product, and setting high-level KPIs. All your questions are answered in this installment of Dear Insider.

Learn how to break down silos between CS and the teams you collaborate with, making working together easier and creating a more seamless customer journey.

Support & CS can deliver great customer experience by collaborating based on their shared skills and knowledge. This article explores 6 areas where they can work together.

Learn what Customer Success Operations is, why it's essential, and how it can unlock the potential of your customer success team.

Enablement is the engine of Customer Success. CS leaders – if you wish to boost your team's productivity programmatically, here is everything you need to get started.

Learn how to plan for a smooth handoff from one CSM to another. By following these best practices, you can make sure your customers stay on track to success.